Privacy Policy

Last Updated: January 1, 2025

At Primo Pro Heating & Air, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primoprohvac.net or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

  • Personal Data: Name, email address, phone number, mailing address, and other contact information you provide when requesting service or contacting us.
  • Service Information: Details about your HVAC system, service history, appointments, and property information.
  • Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and pages viewed.

How We Use Your Information

We use the information we collect or receive to:

  • Provide, operate, and maintain our HVAC services
  • Process your service requests and communicate with you about appointments
  • Send you marketing and promotional communications (with your consent)
  • Respond to customer service requests and support needs
  • Improve our website and services

Disclosure of Your Information

We may share information we have collected about you in certain situations:

  • Service Providers: We may share your information with third-party vendors who perform services for us, such as payment processing or appointment scheduling.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition of all or a portion of our business.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the site and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access and receive a copy of your personal information
  • The right to request correction of your personal information
  • The right to request deletion of your personal information
  • The right to opt-out of marketing communications

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Primo Pro Heating & Air

[email protected]

(509) 439-0512